Terms of Service
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Merchant,” “Customer,” or “User”) and NairoChat (a product of Nairobd). By accessing our applications, dashboard, or APIs, you agree to comply with and be bound by these Terms.
01. Acceptance of Terms
By creating an account, connecting a Facebook Page, Instagram account, or WhatsApp Business phone number, or authorizing any NairoChat OAuth integration, you confirm that you have read, understood, and agree to these Terms. If you are entering into this agreement on behalf of a business entity, you represent that you possess legal authority to bind that entity.
02. Description of Service
NairoChat provides software-as-a-service (SaaS) omnichannel sales automation, including:
- 24/7 autonomous natural language processing (NLP) agents trained in Bangla, English, and Banglish.
- Unified omnichannel messaging inbox for Facebook Messenger, Instagram Direct, and WhatsApp.
- Autonomous Cash on Delivery (COD) order parsing and address verification.
- Automated courier order booking via integrated APIs (Pathao, Steadfast, and others).
- Inventory syncing, live agent handoff tools, CRM customer segmentation, and analytics.
03. Merchant Account & Security
Merchants are responsible for maintaining the confidentiality of account login credentials. You are solely responsible for all activities, messages, and orders processed through your account. You agree to notify NairoChat immediately at security@nairochat.com of any unauthorized access or security breach.
04. Social Channels & Meta Terms Compliance
When integrating Facebook, Instagram, or WhatsApp accounts:
- You must strictly comply with all applicable Meta Commercial Terms, Platform Terms, and WhatsApp Business Policies.
- You agree not to use NairoChat to transmit unsolicited spam, mass marketing without recipient consent, or content violating Meta Community Guidelines.
- You authorize NairoChat to act on your behalf to read incoming messages and send replies requested by your configurations.
05. AI Automated Orders & COD Verification
NairoChat’s AI agent assists in taking orders by conversing with customers. However:
06. Courier & Logistics Integrations
When enabling automatic dispatch via Pathao, Steadfast, or third-party courier services, you provide your own API credentials. NairoChat acts as a bridge to dispatch parcel manifests to the courier. Physical delivery, parcel transit times, lost packages, and courier collection fees are strictly governed by your independent agreement with the courier provider.
07. Subscriptions, Fees & Billing
- Subscription Plans: Plans are billed on a recurring monthly or annual basis as detailed on our pricing page.
- Free Trial: If enrolled in a free trial, your payment method will be charged at the expiration of the trial unless cancelled prior.
- Refunds: Subscriptions are non-refundable for partial service periods, but you may cancel recurring renewal at any time.
08. Acceptable Use Policy
You agree NOT to use NairoChat to:
- Sell illegal goods, weapons, controlled substances, or counterfeit products.
- Send malicious code, viruses, phishing lures, or fraudulent order requests.
- Circumvent rate limits, reverse-engineer platform endpoints, or attack system integrity.
- Harass, intimidate, or exploit end consumers.
09. Intellectual Property Rights
NairoChat, including its software architecture, algorithms, UI designs, brand marks, and documentation, is the exclusive proprietary intellectual property of Nairobd Studio. Merchants retain full ownership of their store branding, product photos, catalog content, and customer databases.
10. Warranties & 99.98% Service Level Commitment
We strive to maintain a 99.98% uptime availability for our webhook reception and message dispatch engines. Except as expressly stated, the service is provided on an “AS IS” and “AS AVAILABLE” basis. In no event shall NairoChat or Nairobd be liable for indirect, incidental, punitive, or consequential damages resulting from third-party social network downtime (e.g., Meta outages) or courier network disruptions.
11. Termination & Suspension
You may terminate your account at any time via the console settings. NairoChat reserves the right to suspend or terminate accounts that violate our Acceptable Use Policy, engage in fraud, or fail to satisfy billing obligations upon written notice.
12. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Dhaka, Bangladesh.